Service Restored After Chase Paymentech Processing Outage

June 13, 2022
Wakefern Food Corp. announced that its retail banners – ShopRite, Price Rite Marketplace, The Fresh Grocer, Gourmet Garage, Fairway Market and Dearborn Market – were impacted by a widespread transaction processing outage experienced by its payment processor Chase Paymentech, a division of JPMorgan Chase.

The transaction processing outage on June 10 impacted several clients including Fresh Grocer stores. “As a result of the outage, our customers may have experienced difficulty processing their debit or credit card transaction while checking out in our stores on Friday,” noted Karen Meleta, a spokesperson for Wakefern Food Corp., the retailer-owned cooperative. “We are working with Chase to resolve any customer issues that may have occurred including duplicate or unexpected charges on their credit or debit card statement.”

“We are very sorry for the inconvenience this has caused the Fresh Grocer and their customers. As of 6:15 p.m. ET on June 10, all card processing has been restored,” said a Chase spokesperson.

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